Introduction
This Privacy Policy applies to AI Greeting Video at https://aigreetingvideo.com and its apps. AI Greeting Video is operated by Xhorizon Labs LLC, a Wyoming limited liability company ("AI Greeting Video", "we", "us" or "our"). Xhorizon Labs LLC is responsible for the personal data described in this policy. This page explains what we collect, why, who we share it with, how long we keep it, and how you can download or delete it.
Information We Collect
- Account information — your name, email address and avatar, and, if you sign in with Google or Apple, the account identifier that provider gives us.
- Content you create — the prompts and messages you send to the assistant, the images, audio and video you upload, the images and videos generated for you, and the messages you send to support.
- Sign-up and security data — the IP address you signed up from, the country derived from it, and your language. We use these to limit abuse (for example, how many accounts can be created from one network, and that free sign-up credits are given once per mailbox; for this we keep a one-way hash of your email address).
- Marketing attribution — how you first found us: campaign (UTM) parameters, ad click identifiers (such as Google's gclid), the referring site and the first page you visited, stored with your account at sign-up.
- Usage and device data — features used, pages visited, device type, operating system and browser, collected through our analytics tools.
- Cookies — a session cookie that keeps you signed in, cookies that remember your language and preferences, and first-party cookies used for the attribution above.
- Payment information — website payments are processed by Stripe and PayPal. Purchases in the iOS app are processed by Apple, with RevenueCat used to verify and manage store transactions. We keep the order details (product, amount, currency, status) and the payer email, name and transaction identifiers the processor returns. For iOS purchases, we share your AI Greeting Video account ID with RevenueCat and receive purchase and subscription information, including product and transaction identifiers, status, purchase dates and expiry dates. We never receive or store full card numbers or your Apple account password.
How We Use Your Information
- To provide the service: run your generations, store your chats and media in your Library, and keep your credit balance.
- To process payments, issue credits, send receipts, and handle refunds and chargebacks.
- To send account, security and support messages.
- To detect and prevent fraud and abuse.
- To understand how the service is used and which channels bring new users, so we can improve it.
We do not sell your personal information and we do not use your content to train our own AI models.
AI Providers
When you ask AI Greeting Video to write, generate or edit something, your prompt and any media you attach are sent to the AI provider that runs that request. Today these are:
- DeepSeek — the chat assistant (language model).
- EvoLink and KIE — image and video generation.
- Depending on the model you choose: fal.ai, Replicate or Google (Gemini).
Providers receive media through short-lived signed links (valid for about two hours). Each provider processes your content under its own terms and privacy policy. We will update this list when we add or remove a provider.
Other Service Providers
- Cloudflare — hosting, database and file storage.
- Stripe and PayPal — website payments.
- Apple and RevenueCat — iOS in-app purchases, subscription verification and purchase management.
- Resend — transactional email.
- Google and Apple — sign-in, if you choose them.
- Plausible and OpenPanel — product analytics.
- GitHub — encrypted database backups.
We may also disclose data to comply with the law or a lawful request from public authorities, or to protect our rights, property or safety, or that of our users.
Bot Protection (Cloudflare Turnstile)
When you sign in or sign up, we run Cloudflare Turnstile in the background to check that the request comes from a person rather than an automated script. Turnstile collects technical signals from your browser and device, such as your IP address and browser characteristics, and does not show you a challenge. We use the result only to decide whether a new account receives free signup credits. Your use of Turnstile is subject to Cloudflare's Privacy Policy and the Turnstile Privacy Addendum.
Sharing You Control
Chats and media are private by default. If you make a chat public or share a link to a result, anyone with the link can view it until you make it private again or delete it.
Data Retention
- Your account and content are kept while your account exists.
- Deleting a chat removes its messages and prompts; the media it produced stays in your Library until you delete your account.
- Deleting your account permanently deletes your chats, prompts, generation history, uploaded and generated media, support tickets, sign-in methods and API keys, and anonymizes your profile (name, email, avatar, IP address and attribution data are erased).
- Billing records (orders, subscriptions and the credit ledger) are kept after account deletion, detached from your name and profile, for as long as tax, accounting and chargeback rules require.
- The hashed email used to grant free credits once is kept to prevent abuse; it cannot be turned back into your address.
- Backups of our database are encrypted, exclude sign-in sessions and tokens, and are deleted automatically after 30 days, so deleted data disappears from backups within that time.
Data Security
We use encryption in transit, encrypted backups, access controls and regular reviews. Media is stored in private storage and served only through our service. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.
Your Rights
You can access, correct, download or delete your personal information at any time:
- Download your data — Settings → Profile → Download my data gives you a JSON file with your profile, chats, generations, orders and credits.
- Delete your account — Settings → Profile → Delete account. Eligible website subscriptions are canceled first, and unused credits are forfeited. Apple subscriptions must be canceled separately in your Apple account subscription settings; deleting your AI Greeting Video account does not cancel them.
- Correct your profile — Settings → Profile.
You can also email us at contact@aigreetingvideo.com for any of these requests, or to object to or restrict a use of your data. Your data may be processed in the United States and other countries where our providers operate.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.
Contact Us
AI Greeting Video is operated by Xhorizon Labs LLC. If you have questions about this Privacy Policy, open a support ticket from your dashboard or email contact@aigreetingvideo.com.